Loc de muncă: System Support Engineer

Descriere job

Our client prestigious international company is looking for suitable candidates for the position
System support engineer. We are looking for candidates with IT background for support levels
L1, L2 and also customer care with languages – English, Spanish, Dutch, and French.

If you hold some of these skills and looking for new challenges in stable international company
please submit your CV today. We can discuss the right opportunity for you.


Job description
- The Systems Support Engineer will be responsible for the direct interaction with customers.
- Most effort will be expended in gathering information to be entered into our case tracking system, providing technical assistance and in troubleshooting issues to point of resolution.
- You will maintain accurate on-line records of all faxes, e-mails, voice messages, and phone calls received.
- You will provide entitlement verification and co-ordinate problem resolution processes with other departments and/or supervisors.
- Provide timely and accurate technical assistance and support on a broad range of products from barcode scanners to wireless network and enterprise mobility products.
- Evaluate caller needs, determine customer entitlement, resolve problem or escalate case to the proper associate, department, CSR or queue.
- Provide input to management on customer satisfaction issues.
- Stay current on technical skills, policies, procedures and service offerings.
- Promote a positive image of product, technical ability and company.

What we offer?
- A positive working environment with young and dynamic teams
- Competitive salaries and target driven yearly bonuses
- A structured career path with clearly defined progression
- Continuous free training and development
- work with cutting edge technology

Cerinţe job

Studii: Facultate

Limba straina: Engleză: Mediu

We require
- Must have good verbal and written English skills
- Knowledge of other European language such as German, French, Spanish, or French is a must. We are also urgently seeking candidates with Dutch.
- Degree in Computer Information Systems, Computer Science, Business Mgmt
or equivalent professional experience.
- Specialty courses or certification from Microsoft, Cisco, A+, etc. is an asset.
- Must have excellent communications skills i.e. verbal, written and listening.
- Must have strong problem solving & troubleshooting abilities and be able to interact with customers over the phone.
- Two to three years Support Centre / Helpdesk experience in a direct customer support role is highly desired.
- Working hours: 8, 5 hours a day (including lunch break)

Alte informaţii

Employees benefits, such as:
- Free language courses
- 5 weeks of vacation
- Pension and Life Insurance
- Health benefits